What Can a Virtual Assistant Really Do? Part Two

Hello hello! Wow, the last few days have been so busy that it feels like I haven’t written a post in FOREVER!!!

So going by the title, you can gather that this is a continuation of the VA (Virtual Assistance) descriptions. Quite honestly, the list of what a VA can do is longer than both my arms combined. I’m really just taking a closer look at a few of them. So let’s dig in.

Customer Services

So let’s face it, not every person is equipped to work with people. I am definitely one of those people who don’t have the level of patience needed. In these cases, it would be best to outsource customer service to a VA who can do this.

So what kind of responsibilities would a customer service have? They handle any tasks relevant to building customer relationships. Customer queries are resolved via email and telephonically as well as possible technical support that can be provided through a chosen live chat platform. Reviews and complaints also need responses, this is another duty to be outsourced. At the end of the day, customer service represents your company brand and relationships are built from that. Wouldn’t you rather have someone who is better suited for it to handle it for you?


As I’ve said before, the “remote working” concept is quite a mind-boggling one for many people. The fact is that with the way the world is changing these days, it’s rapidly growing in popularity. That being said, people generally don’t believe that a job like bookkeeping can be done remotely. It can be done. Some virtual bookkeeping tasks consist of:

  • Making sure that your bills are paid on time
  • Reconciling bank accounts and credit card statements, etc.
  • Preparing invoices, balance sheets, general ledgers, etc.
  • Helping to compile reports
  • Following up on receivable payments

Depending on the requirements, qualifications are not always required to complete the work. Many times the legwork can be done and then given to an accountant/auditor to sign off.

Graphic and Video creating/editing/uploading

Again, qualifications and official training is a bonus but not a requirement. Thanks to Dr. Google and Professor YouTube, we can learn pretty much anything online. I must say, I’ve been having a blast playing around on Canva and learning about designing banners, posters, business cards, logos, etc. Whenever I get the chance, I look for a reason to create something new. There are so many of these platforms available, yes there are plenty of free ones, to play around with.

But if you don’t have the time to do it yourself, then outsourcing is an option. And no, you don’t have to hire a professional if you don’t want to. It would only be more expensive at the end of the day.

And there you go…

And that’s it for part two. I have no idea if there’ll be another part, so we’ll see how things go and where inspiration strikes. Please feel free to pass this post on to anyone who may be looking for a VA or maybe curious about becoming one. For any queries, please contact us.

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